RETURNS

NEED TO RETURN SOMETHING?

We hope you love your order but if something isn't quite right, we're here to help.

14 day returns

Contact us first

Items must be unused and in original condition

To start a return, you can contact us at info@frenchquarterhome.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@frenchquarterhome.co.uk.

Damages and issues 
Please inspect your order upon receiving and contact us immediately if the item is damaged or if you receive the wrong item. Please email us a photo of the item so that we can evaluate the issue.

Exceptions / non-returnable items 
Certain types of items cannot be returned like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards. 

We are unable to cover returns postage on items that are not faulty.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.